Technical Support Engineer – Night Shift (7pm-7am, 4nights on)

Location: England, Greater Manchester, Rochdale
Type: Permanent
Ref: OKN-NSS-1608
Rate/Salary: £18000 to £21000

One of the UK’s leading brand is looking to expand their Technical Support team, responsble for providing 1st and 2nd line technical support to a diverse 1000+ devices.

You will be provide technical support, including detection, recording, analysis and the resolution of incidents
received via phone, email, intranet and walk-up as well as respond and resolving support enquiries directly from clients, and help them resolve hardware and / or software problems.

++ You will be required to work night shift rota – 7pm -7am – 4 nights on, 4 nights off ++


  • Incident diagnosis and Problem solving skills within an IT environment.
  • Excellent interpersonal, communication and negotiation skills, both verbal and written.
  • Ability to plan, coordinate and prioritise different activities.
  • Ability to liaise with, and relate to, a broad spectrum of individuals.
  • Strong customer service ethos with a can do mentality.
  • Good working knowledge of Microsoft Windows (v7 & v8) & Office packages (2007, 2010, 2013 & 365).
  • Good network knowledge (WAN / LAN).
  • Good understanding of PC hardware set-up, configuration and maintenance.
  • Comfortable in playing a key role within a team environment.
  • A flexible approach to the provision of support services to a dynamic, growing business.
  • A strong desire to learn new skills.


  • Understanding of software tools such as Microsoft Project and Visio.
  • Understanding of MAC OSX & iOS (including MDM).
  • Understanding of Oracle products relevant to the retail industry.
  • Understanding the business drivers (e.g. tangible, intangible benefits).

Job Information

Job Reference: OKN-NSS-1608
Salary From: £18000
Salary To: £21000
Job Industries: IT
Job Locations: England, Greater Manchester, Rochdale
Job Types: Permanent
Job Skills: "active directory", Technical Support, HyperV, Office 365, Microsoft 365, sharepoint, SCCM, SCOM, DHCP, Vista, XP, DNS, ITIL, SLA, MCTS, MCSA, MTA, MCITP

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.

Apply Now
Get noticed! Upload your CV for free today. Find out more