Technical Services Manager

Location: England, Greater Manchester, Stockport
Type: Permanent
Ref: OKN-TSM-0406
Rate/Salary: £40000 to £45000

My client is an ambitious Managed Services Provider, looking for an experienced Technical Services Manager from a similar ilk, to lead and manage the IT Infrastructure Service Desk Team; providing the highest level of customer service.

This role would involve working with project engineering teams to sign off solutions design during pre-sales phase and managing the service desk team in supporting change requests, incident and proactive monitoring and maintenance activities.

The ideal candidate will have technical knowledge in IT Infrastructure – Networks, Desktop/Server, Office 365, Sophos security, Back-up as well as Telecoms – Hosted and on-premise telephone systems, Traditional fixed lines and SIP connectivity, Broadband and Leased line data connectivity.

Essentially you need to be highly competent in …….

  • Leading service desk, project engineers, to deliver IT infrastructure / Telecoms services to external SME sized customers (essential)
  • Extensive direct line management of technical teams; recruiting training, developing through coaching and mentoring, managing performance (essential)
  • Hands on problem solving (essential)
  • Managing and embedding change (essential)
  • Designing service delivery and quality management models (essential) ITIL trained and certified (desirable)
  • Competent user of MS Office suite, strong excel skills (essential)
  • Service Desk Management software – Connectwise would be a distinct advantage
  • Full driving licence (essential)
  • Educated to degree level or equivalent (desirable)

Job Information

Job Reference: OKN-TSM-0406
Salary From: £40000
Salary To: £45000
Job Industries: IT
Job Locations: England, Greater Manchester, Stockport
Job Types: Permanent
Job Skills: ITIL, Technical, manager, azure, Office365, Microsoft365, O365, "active Directory", networking, VLAN

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